Focus on offering a unique shopping experience for each member. Understanding what they like and sizes, adds value to the shopping experience. We work hard to keep the pro shop neat, organized and inviting. We make the members and their guests our priority. This helps create a better experience which drives sales and increased traffic in the pro shop. We use social media and email to announce new products when they arrive.
Keeping up with industry trends helps us better provide new selections to our members. We track and monitor sales and inventory monthly to ensure our buying strategies or correct.
Keys to success
-How we look matters- We are a reflection of the club
-Smile! We are happy to see you!
-Go above and beyond in providing service- Exceed expectations and anticipate needs
-Exceptional Customer Service
-Know what members want
-Positive and caring attitude
-Always strive for improvement and find ways to get better
-Follow up after the sale
-Send Thank You cards after important purchases
-Know the names of every member